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- Respond to incorrect Norton alerts about unsafe downloaded files
- The Best VPNs for BitTorrent for 2020
- Allow Internet access for a blocked program
- Kernel Panic OS 10.10
This issue can happen if the file that you have downloaded is considered as unsafe due to its poor reputation.
The Download Insight feature in Norton provides the reputation information of any executable file that you download from the Internet, and takes action based on its trust level. The reputation details indicate whether the downloaded file is safe to run on your computer.
By default, Download Insight lets you install any safe files.
Respond to incorrect Norton alerts about unsafe downloaded files
In case of an unsafe file, Download Insight informs you that Norton has detected the file as a threat and has removed it. For the files of unknown reputation levels, Download Insight prompts you to select an action that you want to perform on the file.
If you want to download a file that you know is safe, but Norton deletes it due to its poor reputation, temporarily turn off the Download Intelligence feature to allow the download. Make sure that the feature is turned back on after you download the file.
These steps are for the current version of Norton. If you have an older version or if you do not know your product version, go to Norton Update Center. In the Settings window, click Firewall.
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On the Intrusion and Browser Protection tab, next to Download Intelligencemove the slider to the right to turn Off the feature.
In the Settings window, click Apply. In the Security Request dialog box, from the drop-down list, select the duration to turn off Download Insight for, and then click OK.
If you are certain that the file is good, then you can exclude the files or folders from being scanned. In the Settings window, click Antivirus. In the Add Item window, browse for the file or folder, and click OK.
Allow Internet access for a blocked program
If you are certain the file is not a threat, then you can submit the file as a false positive detection to NortonLifeLock. Before submitting a false positive, make sure that the Norton has the latest definition updates. Run LiveUpdate to install all the available updates for Norton. If the false positive still occurs with the latest definitions, report it to NortonLifeLock.
The link to submit a false positive differs based on the exact detection, or the alert you receive. Many Norton users have shared their solution for this problem on our community forum.
Kernel Panic OS 10.10
See solutions from users about Norton incorrectly alerting that a file is infected on Norton Community. Browse for solutionssearch the Norton Communityor Contact Us. Did you get your Norton product from xfinity? Respond to incorrect Norton alerts about unsafe downloaded files This issue can happen if the file that you have downloaded is considered as unsafe due to its poor reputation.
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